Case Study — Non-Medical Home Care Franchise | A & Em Marketing
CASE STUDY — NON-MEDICAL HOME CARE FRANCHISE

A franchise network that outgrew its competition.

How a non-medical home care franchise network built 44.9 million search impressions, 428,000 organic clicks, and a measurable revenue gap between the offices working with us and the ones that weren't — while using Meta Ads to sidestep the national lead generation companies dominating Google.

INDUSTRY Non-Medical Home Care
CLIENT TYPE Franchise Network
SERVICES SEO / AEO + Google Ads + Meta Ads
ENGAGEMENT LENGTH 2 Years
ORGANIC SEARCH IMPRESSIONS 44.9M Total impressions across the franchise network
ORGANIC CLICKS 428K Clicks driven to franchise locations through organic search
GOOGLE ADS CONV. RATE 6.9% Conversion rate across 38 franchise locations, up 64.8%
META ADS COST PER LEAD $37.84 Average cost per lead across Meta Ads — below the Google Ads cost per lead
THE CHALLENGE

A strong brand. Inconsistent visibility.

Non-medical home care is one of the most competitive and emotionally charged search categories in local marketing. Families searching for care for a parent or loved one are making high-stakes decisions quickly, often without much time to research. If you're not visible at that moment, you don't exist.

This franchise network had strong brand recognition within their system but inconsistent digital visibility across locations. Some offices were generating leads through their own efforts. Others were virtually invisible online. The opportunity was clear: build a scalable SEO and advertising strategy that could lift the whole network and prove the value with real revenue data.

PROBLEM 01 Inconsistent visibility across locations Franchise networks face a unique challenge — each office operates in its own local market with its own competitive landscape. Without a unified digital strategy, visibility across the network varied significantly, leaving some locations well-positioned and others harder to find online.
PROBLEM 02 Paid ads without a clear system Google Ads were running across some locations but without a cohesive structure, consistent optimization, or reliable reporting. Budget was being spent without a clear picture of what was working.
PROBLEM 03 No way to measure marketing's impact on revenue Without a comparison point, franchisees had no way to quantify what good marketing was actually worth. We built one.
THE APPROACH

Built for a network. Optimized for every location engaged in marketing with us.

Franchise marketing requires thinking at two levels simultaneously — the brand as a whole and each individual location within it. We built an SEO and advertising strategy that served both, creating shared infrastructure that scaled across offices while keeping local visibility sharp for each one. This engagement is a true strategic partnership — we work directly with each office owner and alongside the franchise's marketing team, which means strategy stays aligned at every level from the corporate vision down to the individual market.

FOUNDATION
Content built around how families actually search
Home care searches are emotional and specific. Families aren't searching for generic terms — they're asking questions about a parent's situation, their location, their options. We built service pages, location pages, and condition-specific content that answered those questions clearly and completely, with both search visibility and AEO in mind from day one.
PAID ADS
Google Ads unified across participating locations
We restructured and unified the Google Ads approach across participating franchise locations, bringing consistent campaign architecture, ad copy, and optimization to offices that previously had no reliable system. The result was a 6.9% conversion rate network-wide, up 64.8%, at an average cost per lead of $54.80.
DIVERSIFICATION
Meta Ads added to reduce dependency and lower cost per lead
Home care is a category dominated by large national lead generation companies with significant ad budgets. Competing head-to-head on Google alone means fighting for the same limited search inventory against well-funded platforms that buy leads in bulk and resell them. We added Meta Ads across several offices to diversify ad spend, reach families earlier in the decision process, and avoid that direct auction competition. The result was an average cost per lead of $37.84 — meaningfully lower than Google and without the noise of competing against national aggregators.
PROOF
Revenue comparison across the network
The clearest way to show what marketing is worth is to compare locations that have it to locations that don't. Average internet revenue for offices working with us climbed from roughly $11,000 per month to a peak above $20,000 and held well above $15,000. Offices not working with us held flat or declined over the same period. The gap speaks for itself.
ONGOING
Regular strategy sessions across the network
We reported on real metrics at the location level and the network level — no vanity numbers, no averages that hide underperformers. When something needed attention, we flagged it. When something was working, we scaled it.
THE REVENUE DIFFERENCE

The gap between working with us and not.

A little over half the franchise offices in this network work with us. Across a two-year tracking window, the comparative results reveal a clear performance gap. Offices utilizing our integrated network optimization strategies saw consistent monthly compounding visibility, whereas separate regional locations that abstained held completely flat or declined.

PEAK AVG. MONTHLY REVENUE $20K+ Peak average monthly internet revenue for offices working with us
OFFICES NOT ON SERVICES ~ $5.5K Average monthly internet revenue for offices not working with us at end of period
REVENUE GAP AT PEAK 3x+ At peak, offices working with us were generating more than 3x the internet revenue of those that weren't
ORGANIC SEARCH RESULTS

44.9 million impressions. 428,000 clicks. A visibility curve that kept climbing.

Organic search impressions grew steadily from launch to over 4 million per month at peak, with consistent upward momentum throughout the engagement. The content strategy built during this period created a compounding foundation — pages that continue to generate visibility long after they're published.

TOTAL IMPRESSIONS 44.9M Total organic search impressions across the engagement
TOTAL CLICKS 428K Organic clicks driven to franchise locations
PEAK MONTHLY IMPRESSIONS 4M+ Monthly impressions at peak, reached after consistent growth from launch
ENGAGEMENT LENGTH 2 Yrs A compounding content foundation built to generate visibility long after each page is published
GOOGLE ADS RESULTS

One unified strategy. A conversion rate that nearly doubled.

Bringing a consistent Google Ads structure across participating franchise locations transformed what had been a scattered, inconsistent effort into a reliable lead generation system. Conversion rate jumped 64.8% while cost per click held at $4.59 — efficient spend producing real leads at a predictable cost.

CONVERSION RATE 6.9% Network-wide conversion rate, up 64.8% after engaging our services
COST PER LEAD $54.80 Average cost per conversion across participating franchise locations
TOTAL CONVERSIONS 211 Leads generated across the network in the most recent reporting period
CLICK THROUGH RATE 6.3% Network CTR, up 16.5% — well above the home care industry average
TOP OF PAGE RATE 67.6% Percentage of impressions appearing at the top of search results
AVG. COST PER CLICK $4.59 Efficient cost per click across a competitive home care search category
META ADS RESULTS

A smarter way to reach families. Without competing against everyone.

Home care is a category where national lead generation companies spend heavily on Google, buying leads in bulk and reselling them to franchisees at a premium. Rather than fighting that battle on their terms, we added Meta Ads across several offices to diversify the channel mix and reach families earlier — before they start searching, and before the lead aggregators get to them first. The cost per lead came in at $37.84, meaningfully below the Google Ads benchmark and without the competition from national platforms that inflates Google's auction.

META ADS COST PER LEAD $37.84 Average cost per lead across Meta Ads — lower than Google and free from national aggregator competition
STRATEGIC ADVANTAGE Diversified Meta reaches families before they start searching — complementing Google rather than competing on the same inventory
CHANNEL STRATEGY Multi-platform Google captures families actively searching. Meta reaches them before they search. Together they cover more of the decision journey.

Results like this start with an honest conversation.

We'll look at where your business stands online, what your competitors are doing, and give you a straight answer on what it would take to close the gap. No pitch. No pressure.

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